Company Principles

Collage of LB Water™ pictures

 

The Products You Need, When You Need Them.

Honesty, integrity, and pride in the products and services we deliver. These are the principles upon which our company was founded, and they are the principles at the heart of our culture today.

These principles, in combination with the enthusiastic customer service we are known for, have helped keep our business partnerships thriving—in some cases, for decades—and have made us the supplier of choice in most of our markets today.

Our Customer Bill of Rights

Our customers have the right:

To be greeted with a polite and positive attitude on the phone and in person.

To be treated with respect, courtesy, and appreciation at all times.

To receive expert knowledge and guidance directly from our staff.

To get prompt, accurate, and complete deliveries on schedule.

To timely service during business hours and to emergency after hour contacts.

To immediate corrections of mistakes and problems.

To receive accurate and properly labeled invoicing that is easily understood.

To product training for their personnel.

To their own beliefs and opinions.

To our untiring devotion, gratitude, honesty, and loyalty.

And to our lasting friendship.